Except as provided in these rules, the Cooperative shall charge a fee for each trip to Customer’s premises which is requested by the Customer or reasonably required under these rules (e.g., trip to Customer’s premises for collection of a bill, read the meter, to make disconnection, or for a missed appointment by the Customer). The trip fee shall be billed to the Customer in the next regular billing cycle of the Cooperative.
The trip fee shall be based on the Journeyman Lineman hourly rate in effect on January 1st of the current year, plus 40% for overhead costs, rounded to the next highest dollar amount.
Trips to Customer’s premises made outside of the Cooperative’s normal working hours shall be charged for at overtime rates of one and a half times the average hourly rate as calculated above, plus 40% for overhead costs, rounded to the next highest dollar amount.
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.