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Report a Power Outage: 970-887-3378

Billing FAQs

Why the $29 Service Charge?

MPE strives to provide you with affordable and equitable electric    ""
rates and charges. Approximately two-thirds of MPE's operating
costs come from purchasing wholesale power. MPE has
approximately 11 customers per mile of service to pay for its
infrastructure, not 35 or more like other for-profit utilities and
municipalities. As such, the cost for MPE to provide you with
electric service is higher here in the mountains than in
Colorado's urban areas.

 

If my deposit is high, can I make payments towards my deposit?

Yes, please call customer service for more information 970-887-3378
or toll-free 877-887-3378

 

Which letters of credit do Mountain Parks Electric accept?

We accept only letters of credit from Gas or Electric companies. Please have them send the letter of credit directly to Mountain Parks Electric. Contact customer service for more information 970-887-3378 or toll-free 877-887-3378

 

What does Mountain Parks Electric look for in a letter of credit?

To waive your deposit, we look for a 12 month history with no more
than 2 late fees. Anything more than that we will require a 3 month deposit.

 

What is the Operation Roundup Program?

Operation Roundup is a Charitable Trust that accumulates and disburses funds for charitable purposes in the service area of Mountain Parks Electric. We automatically round up every customer’s electric bill to the next highest dollar unless the customer elects not to participate in the program. Just a few pennies a month added to your electric bill can make a huge difference in helping someone get through a difficult time in their life, or help a non-profit organization achieve their dream.

 

What is the Green Power Program?

Funds go towards the construction of new renewable generation throughout MPEI’s service territory. If you choose to participate in the Green Power program, you will be charged your regular monthly electric bill plus an additional $0.50 for every 100 kWh block purchased. A one year commitment is required.

 

I’m not comfortable giving my social security number, do I have to give Mountain Parks Electric that?

No. You are not obligated to provide your social security number but if you would like to use our website to view or pay your bill, we will require at least the last 4 of your social.

 

Why do I need to fill out and sign a membership application?

We are a non-profit coop and our tariffs state that we require a membership application filled out by each member for every meter they have.

 

What methods of payment does MPE accept?

We accept cash, checks and Visa or Mastercard credit/debit cards.

 

What other ways can I pay my bill?  

  • Mailed
  • Paid online using a Visa or Mastercard credit/debit cards only – No fees for website payments
  • Dropped off at our Granby or Walden offices during business hours (Lobby at both locations or drive up window at Granby location only)
  • Night drop boxes are located at our Granby or Walden offices and they are available 24/7 365 days a year
  • Phone payments can be made using a Visa or Mastercard credit/debit card – No fees for phone payments
  • We can set up reoccurring auto drafts from either a Visa or Mastercard credit/debit card or personal accounts (please contact Customer Service for more information 970-887-3378 or toll-free 877-887-3378)
     

What are Customer Service hours of operation?

Granby Hours: Monday - Friday 8 AM to 5 PM
Walden Hours: Monday – Thursday 7 AM to 6 PM (closed from 12 PM – 1 PM)

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